Legal
Refund Policy
Effective Date: 6 August 2026 | Applicable to all courses, workshops, software licenses, and services
⚠ Important Notice on Software Licenses
Please note that once a MiniChat Pro or any other software license has been activated, it is strictly non-refundable. Activation includes login, API key generation, WhatsApp Business account linking, or first use of the platform.
1. Overview
SME Marketing Solutions Pte Ltd (UEN: 201612836R) ("SME Marketing Academy", "we", "us", or "our") is committed to ensuring customer satisfaction with our courses, workshops, and services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed. By enrolling in any of our courses, workshops, or services, you agree to the terms of this Refund Policy.
2. Course & Workshop Refunds
Refund eligibility for our courses and workshops is as follows: • Full Refund: Requests made at least 14 days before the course start date are eligible for a full refund. • Partial Refund (50%): Requests made 7 to 13 days before the course start date are eligible for a 50% refund. • No Refund: Requests made less than 7 days before the course start date, or after the course has commenced, are not eligible for a refund. • SkillsFuture-Funded Courses: Refunds are subject to SkillsFuture Singapore (SSG) terms and conditions. Once a SkillsFuture claim has been submitted or processed, refunds are governed by SSG's policies and we are unable to issue direct refunds. All refund requests must be submitted in writing to sales@smemarketing.sg with your full name, course title, and reason for the request.
3. MiniChat Pro & Software Licenses
For MiniChat Pro and other software licenses purchased through us: • Once a software license has been activated or deployed, it is NON-REFUNDABLE. Activation includes any login, API key generation, WhatsApp Business account linking, or first use of the platform. • License fees are charged on a subscription basis. Cancellation of a subscription stops future billing but does not entitle you to a refund of fees already paid for the current billing period. • If a license has NOT been activated, a full refund may be requested within 7 days of purchase. We strongly recommend reviewing the product features and requirements before completing your purchase.
4. Event Registrations
For ticketed events, seminars, and networking sessions: • Refund requests made at least 7 days before the event date are eligible for a full refund. • Requests made less than 7 days before the event date, or no-show at the event/workshop/training, are not eligible for a refund. • Event transfers: You may transfer your registration to another attendee at no additional cost, subject to prior written notice to us.
5. Custom Solutions & Consulting
For custom marketing solutions, consulting engagements, and project-based work: • An initial deposit may be required to commence work. The deposit is non-refundable once work has begun. • Refunds for project-based work are assessed on a pro-rata basis, reflecting the work completed up to the date of the refund request. • Any third-party costs already incurred (e.g., ad spend, platform fees) are non-refundable.
6. Non-Refundable Items
The following are strictly non-refundable: • MiniChat Pro or any software licenses that have been activated • SkillsFuture-funded course fees where a claim has been submitted or processed • Downloadable digital products, templates, or resources once accessed or downloaded • Services that have been fully rendered or completed • Third-party platform fees passed through to the customer (e.g., advertising spend, domain registrations)
7. Refund Processing
Approved refunds will be processed using the original method of payment. Please allow 14 to 30 business days for the refund to appear in your account, depending on your bank or payment provider. Refunds for SkillsFuture-funded courses, where applicable, will be processed in accordance with SSG guidelines and may take longer.
8. How to Request a Refund
To request a refund, please contact us with the following details: • Full name and contact information • Course, event, or product name • Date of purchase • Reason for the refund request Email: sales@smemarketing.sg Phone: +65 6876 7988 Address: 190 Middle Road #12-06/09, Fortune Centre, Singapore 188979 We will review your request and respond within 7 business days.
9. Changes to This Policy
We reserve the right to update or amend this Refund Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.
This Refund Policy is governed by the laws of the Republic of Singapore. For any questions regarding this policy, please contact us at sales@smemarketing.sg or +65 6876 7988.